Get the most from your application
Hitpoint provides customers with all aspects of a full range of support services, covering customer needs quickly and efficiently, in order to answer your questions and solve your problems.
Basic Package
• Hotline and online case submission form
When customers encounter problems, they can directly dial our hotline or submit an online ticket to our Hitpoint technicians.
• Support on NetSuite daily usage
Hitpoint’s professional technical support staff can efficiently help you by phone or email when you encounter issues with every-day usage.
• Support for financial close
Hitpoint can also help you with your financial close, accelerating your learning curve, reducing your workload, and improving efficiency.
• Monthly case analysis
At the end of every month, Hitpoint provides customers with a summary document including all support cases during the month, and analyzing the information.
• Yearly reminder
Early notification of new releases.
Add-on Content
• Batch Data Refresh
Hitpoint also provides customers with batch data refresh/cleaning services, helping enterprises save labor costs and improve efficiency.
• Training
With our many years of experience providing customized training, Hitpoint is versed in dynamically tailoring training to help customers ensure and accelerate the process of project implementation.
• On-site service
If Hitpoint’s online service cannot fully satisfy your training and business requirements, Hitpoint can provide on-site service for your business.