Hitpoint provides customers with all aspects of a full range of support services, covering customer needs quickly and efficiently, in order to answer your questions and solve your problems.

 Basic Package

•       Hotline and online case submission form

When customers encounter problems, they can directly dial our hotline or submit an online ticket to our Hitpoint technicians.

•       Support on NetSuite daily usage

Hitpoint’s professional technical support staff can efficiently help you by phone or email when you encounter issues with every-day usage.

•       Support for financial close

Hitpoint can also help you with your financial close, accelerating your learning curve, reducing your workload, and improving efficiency.

•       Monthly case analysis

At the end of every month, Hitpoint provides customers with a summary document including all support cases during the month, and analyzing the information.

•       Yearly reminder 

Early notification of new releases.

  Add-on Content 

•       Batch Data Refresh

Hitpoint also provides customers with batch data refresh/cleaning services, helping enterprises save labor costs and improve efficiency.

•       Training 

With our many years of experience providing customized training, Hitpoint is versed in dynamically tailoring training to help customers ensure and accelerate the process of project implementation.

•       On-site service

If Hitpoint’s online service cannot fully satisfy your training and business requirements, Hitpoint can provide on-site service for your business.