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Chain Restaurant
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Western-style fast food
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Takeaway Pizza
Domino’s Pizza
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Independent domestic operation of the Delta brand
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NetSuite goes live in 2018
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Listing in Hong Kong in 2022
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Long-term growth
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Customer Profile
Domino's Pizza in the United States is the world's largest pizza delivery company. Domino's Pizza has over 20,000 stores in more than 90 markets globally, known for its affordable pizzas and fast delivery, with the slogan "Delivered in 30 minutes or less."
Domino's Pizza first entered China in 1997. DPC Dash was established in 2008 and, at the end of 2010, acquired Pizzavest China Ltd (which was the master franchisee of Domino's Pizza in Beijing, Tianjin, Shanghai, Jiangsu Province, and Zhejiang Province at the time), becoming the master franchisee of Domino's Pizza in China, and listed in Hong Kong in 2022. As of early 2025, the number of stores in Mainland China exceeded 1,000. -
Informatics Challenges
1.Before the NetSuite system went online in 2018, Dasi had only more than 100 shops in mainland China, and was using the POS of the headquarter of Delta, and the Kingdee bookkeeping software; inbound, outbound, inventory, production, and finance only did basic bookkeeping management, and the collaboration of various departments mainly relied on offline Excel, which was inefficient in terms of collaboration;
2.Faced with the requirements of capital injection and rapid expansion in the later stage, the information technology status at that time could not support the planned development speed;
3.Systematic reconstruction of the main business/financial processes.
4.The transparent management requirements of shop operation and central kitchen production;
5.The development and implementation of personalised industry solutions (e.g. $1000 dosage) for chain restaurants.
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Solutions
1.Personalised master data: material master data, safety stock/minimum order quantity, POS non-inventory finished goods, sales bill of materials, production BOM, material category mapping, multiple units of measurement, batch management, shop master data/ordering cycle;
2.Store development: shop from site planning, shop decoration to daily operation and maintenance of the whole process management, shop operating lease management;
3.Store operation: POS docking and sales data analysis, shop inventory deduction; shop daily ordering ($1,000 usage) and material allocation, receipt and return; shop regular inventory reconciliation;
4.The shop to order thousands of yuan consumption model: provide the shop history of 4 ~ 6 weeks (Monday to Sunday) turnover, shop materials, major categories of order Buffer, the minimum packaging restrictions and other ordering reference values, according to the shop manager of the order cycle of the total sales amount of prediction, the background automatically calculates a variety of materials, the minimum packaging requirements, and automatic generation of shops to the central kitchen of the region's ordering transfer applications;
5.Efficient supply chain coordination: the Group's supply chain department is responsible for the national co-ordination of procurement and supplier management, unified procurement pricing and timely updating, which greatly improves the supply chain efficiency and greatly compresses the procurement cost;
6.Central kitchen material procurement planning management (million yuan): the central kitchen in each region according to the ordering requirements of the shops in the region, through the million yuan (MRP model) automatically calculate the minimum packaging requirements of various materials, and push the purchase order;
7.Central kitchen production management: including production work order management, material receiving and finished storage, quality inspection and finished product batch management;
8, the whole process of batch traceability and shelf life management: raw materials, semi-finished products, finished products, the whole life cycle of batch traceability and shelf life management;
9.Global inventory management: raw materials warehouse, finished goods warehouse, in transit warehouse, shop warehouse global inventory management;
10.Group Finance: ① unified intra-group related transaction pricing; ② inter-regional daily transfer management: such as Shanghai company central kitchen and Hangzhou company shops between the transfer and return of related transactions, the end of the month summary of inter-company forward transfer and reverse return, automatically generate inter-company settlement statements; ③ automated consolidation of regional and group statements.
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Customer Benefits
1.NetSuite group management features fully meet the demands of group control and personalised management of Delta China, and the flexible PaaS development platform provides a solid foundation for multi-system integration and the development of catering industry-specific solutions;
2.Hitpoint based on the deep understanding of the chain restaurant industry and the personalised demands of Delta, based on NetSuite platform and industry best practices, customised a complete set of chain restaurant end-to-end solutions for Delta, while opening up the key sub-systems, to meet the Delta's current business and financial transparency and efficient management, but also for the rapid expansion of Delta's later to lay a solid foundation.