[Client Case Study | Sugatsune] Sugatsune offers its solution to the management challenges faced by global manufacturing enterprises

Today, the globalisation and scaling of manufacturing enterprises are inseparable from robust digital support. How to balance unified global management with flexible local adaptation whilst operating independently across multiple regions has become a central challenge for high-quality corporate development.

Sugatsune Hardware Accessories (Shanghai) Co., Ltd. (hereinafter referred to as ‘Sugatsune’), a multinational enterprise with deep roots in the hardware manufacturing sector, has partnered with Oracle NetSuite and Hitpoint Cloud on its digital journey, charting a flexible and unified path to digital transformation.

About Sugatsune

Sugatsune is a comprehensive manufacturer specialising in furniture hardware, architectural hardware and industrial machinery components. Its business is primarily divided into furniture and industrial hardware, with a product range of over 30,000 items, including furniture hinges and drawer slides. Headquartered in Japan, the company has overseas subsidiaries in the United States, Canada, India, South Korea and Germany.

01

Accelerating Global Expansion

Digital Transformation as a Key to Growth

As its global business footprint continued to expand, Sugatsune’s existing management model was no longer able to meet the demands of cross-regional management and efficient business operations. The company urgently required a mature, flexible and scalable digital system to establish a unified platform, break down data silos and streamline business and financial processes, thereby building a solid foundation for its global operations.

Following comprehensive research and in-depth evaluation, Sugatsune ultimately selected Oracle NetSuite as its core global digital platform, primarily because Oracle NetSuite’s capabilities align closely with the company’s development needs:

1. Oracle NetSuite boasts a mature feature set, offering a wide range of modules that can flexibly meet the diverse management requirements of both business and finance departments. As it does not require building from scratch, this significantly reduces system deployment costs and shortens the deployment cycle;

2. Oracle NetSuite’s high flexibility and modular configurability allow each region to independently configure local functional modules according to its own business characteristics, perfectly aligning with Sugatsune’s management model of multi-regional independent operations;

3. Oracle NetSuite’s extensive experience in serving multinational enterprises provides continuous capability support for Sugatsune’s global expansion, aligning with the company’s long-term development strategy.

02

Unlocking Full Value

Transforming Sugatsune’s Global Operational Capabilities

As a long-standing five-star partner of Oracle NetSuite, Hitpoint Cloud has fully leveraged its industry expertise and implementation strengths in the Sugatsune project. From project planning and process mapping to system implementation and continuous optimisation, the team has worked closely with the client to gain a deep understanding of the company’s business characteristics and management requirements, helping to build a more efficient, transparent and scalable digital management system.

Through professional implementation and long-term service support, Hitpoint Cloud has helped Sugatsune truly integrate the value of Oracle NetSuite into its daily operations, laying a solid digital foundation for the company’s future development.

1. Automated Reconciliation: Significant Improvement in Financial Efficiency

By implementing fully electronic invoice reconciliation via Oracle NetSuite, the company has moved away from traditional manual reconciliation methods. This has significantly improved financial efficiency, reduced a substantial amount of repetitive manual labour, and freed the finance team from tedious accounting tasks, allowing them to focus on higher-value work.

2. MRP-Driven Acceleration of Procurement Processes

By utilising the system’s MRP (Material Requirements Planning) functionality, the speed of procurement order processing has been accelerated. This has standardised and automated procurement processes, leading to a marked improvement in overall procurement efficiency and better support for production and order fulfilment requirements.

3. Real-Time Data Queries for Greater Business Agility

Support for real-time, multi-dimensional inventory data queries enables the sales team to promptly monitor stock levels, sales volumes and product flow. This breaks down information silos, facilitates transparent business data management, and enhances customer response times and market competitiveness.

From improving collaboration efficiency to achieving integrated global operations management, the partnership between Hitpoint Cloud and Sugatsune, based on Oracle NetSuite, provides an excellent model for the digital transformation of multinational manufacturing enterprises.

“Professional, timely and efficient” is Sugatsune’s most direct assessment of Hitpoint Cloud’s service over the past decade.

From system implementation to ongoing maintenance, and from issue resolution to recommendations for management optimisation, Hitpoint Cloud consistently provides support from the perspective of the client’s business development. Drawing on our extensive industry experience and project expertise, we not only help enterprises resolve system issues but also continuously share advanced management insights and best practices, empowering them to continually enhance their digital operational capabilities.

Over a decade of collaboration represents the accumulation of trust and a testament to the value we deliver. Looking ahead, Hitpoint Cloud will continue to partner with Sugatsune, using Oracle NetSuite as the digital foundation, to jointly explore more efficient and intelligent enterprise management models.